Cookie Policy

1. Introduction

What Are Cookies and Similar Technologies?

Cookies are small text files that websites store on your device to:

• Uniquely identify your browser or device
• Remember your preferences and settings
• Track user activity and interaction patterns
• Enable essential functionality and features
• Improve your browsing experience
• Provide analytics and targeted advertising

Similar technologies we use include:

• Web Beacons (Pixel Tags): Tiny invisible images that track page views and email opens
• Browser Web Storage (HTML5): LocalStorage and SessionStorage for storing larger amounts of data locally
• Session Replay: Recording user interactions for usability analysis and AI training
• Chatbot Monitoring: Tracking conversations for quality assurance and AI model improvement

2. Cookie Types

First-Party vs. Third-Party Cookies

• First-Party Cookies: Set by TeleVisor directly to enable core site features, authentication, and security
• Third-Party Cookies: Set by our partners to provide analytics, advertising, social media integration, and payment processing

Session vs. Persistent Cookies

• Session Cookies: Temporary cookies deleted when you close your browser. Used for session management and temporary state
• Persistent Cookies: Remain on your device for a set period or until manually deleted. Used for remembering preferences and tracking

3. Cookie Categories

Strictly Necessary

Essential for the platform to function. Cannot be switched off in our systems. These cookies are necessary for:

• Authentication and user login
• Security and fraud prevention
• Session management
• Load balancing

Functional

Enable enhanced functionality and personalization. May be set by us or third-party providers:

• Language and region preferences
• UI customization settings
• Chat history and conversation context
• Recently viewed items

Performance

Measure and improve site performance. Help us understand how visitors interact with our platform:

• Page load times and errors
• Traffic sources and navigation patterns
• Feature usage analytics
• A/B testing and optimization

Advertising & Social Media

Deliver targeted advertisements and enable social sharing across platforms:

• Ad targeting and retargeting
• Campaign effectiveness measurement
• Social media integration
• Cross-device tracking

4. Third-Party Cookies and Services

We work with the following third-party providers who may set cookies on your device:

5. Session Replay Disclosure

What We Record

• Mouse movements, clicks, and scrolls
• Mobile app touches and gestures
• Keystrokes and form inputs (excluding sensitive data)
• Page navigation and session duration
• Screen recordings and visual reconstructions

Purpose

These replays help us diagnose usability problems, identify areas for improvement, train our AI models, and enhance the overall user experience.

Data Protection

We automatically mask sensitive information (passwords, credit card numbers, personal identification) in session replays. However, general interaction patterns are recorded and may be used for analytics and AI training purposes.

Learn more: Heap Privacy Policy

6. Chatbot Disclosure

What We Monitor and Record

• All messages and queries submitted to the chatbot
• Conversation context and history
• User intent and sentiment analysis
• Response quality and satisfaction metrics
• Interaction patterns and behavioral data

Purpose

This data is used to:

• Enable real-time chatbot functionality
• Train and improve our AI models
• Personalize responses and recommendations
• Analyze ad operations performance
• Develop new features and capabilities

Your conversations may be reviewed by our team to improve service quality. You can opt-out of having your chatbot conversations used for AI training in your account settings under Privacy & Data.

7. Your Cookie Choices and Controls

Cookie Preference Manager

Adjust your cookie settings using our preference manager available in the footer of our website. You can accept or reject non-essential cookies at any time.

Browser Settings

Most browsers allow you to reject and clear cookies. Here's how:

• Chrome: Settings > Privacy and security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Cookies and site permissions

Note: Blocking cookies may affect the functionality of our platform.

Global Privacy Control (GPC)

You can broadcast a GPC signal to opt-out across participating sites. We honor GPC signals as valid opt-out requests. Learn more at globalprivacycontrol.org

Industry Opt-Out Tools

You can opt out of targeted advertising using these industry tools:

• Network Advertising Initiative (NAI): optout.networkadvertising.org
• Digital Advertising Alliance (DAA): optout.aboutads.info
• AppChoices (Mobile): Download the AppChoices app for mobile opt-out

8. Cookie Consent Management

When you first visit our website, you'll see a cookie consent banner with the following options:

• Essential (Always Active): Required for platform functionality, cannot be disabled
• Analytics & Performance: Help us understand how visitors use our site
• Marketing & Advertising: Enable targeted advertising and retargeting
• Functional & Personalization: Remember your preferences and settings

You can choose to:

• Accept All: Enable all cookie categories
• Reject Non-Essential: Only essential cookies will be used
• Customize: Select specific categories to enable or disable

Your consent is effective for one year. After that, we'll ask for renewed consent. You can change your preferences at any time using the "Cookie Settings" link in our website footer.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes to the cookies we use
• New features or services we introduce
• Operational, legal, or regulatory requirements
• Improvements to our data collection practices

Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this policy indicates when it was last updated.

How We Notify You

Significant changes will be communicated through:

• Email notifications to registered users
• Prominent notices on our website
• Updated consent banners requiring new acknowledgment

10. Contact Us

If you have any questions about this Cookie Policy or our use of cookies and similar technologies, please contact us:

Email: privacy@televisor.pro

Data Protection Officer: dpo@televisor.pro