Money Back Guarantee
We stand behind TeleVisor with complete confidence, try our Telegram ad operations platform risk-free.
1. Our Guarantee
We stand behind TeleVisor with complete confidence. If you're not satisfied with our Telegram ad operations platform at any time during your first 30 days, we'll provide a full refund, no questions asked.
We believe in our product so strongly that we're willing to take all the risk. Try TeleVisor for yourself, experience the value it brings to your ad operations operations, and if it doesn't meet your expectations, we'll give you your money back.
2. Eligibility Requirements
To qualify for this guarantee, you must meet the following conditions:
- Trial period: Your refund request must be submitted within 30 days of your subscription start date
- Payment status: All subscription payments must be up to date with no outstanding or unpaid invoices
- Active engagement: You must have actively used the TeleVisor platform during your trial period
3. What This Means
- Full refund: 100% of your subscription fees returned, no deductions, no hidden fees
- No questions asked: We won't interrogate you about your decision or make you fill out lengthy forms
- 30-day window: This guarantee applies from your subscription start date, giving you a full month to evaluate TeleVisor's AI Agent, Omnichannel Contact Center, and Knowledge Management System
- Simple process: Just reach out and we'll process your refund immediately, typically within 5-10 business days
4. How to Request Your Refund
Requesting a refund is simple and straightforward. Contact us through either:
- Email: Send your request to support@televisor.pro
- Live Chat: Available in your TeleVisor dashboard during business hours
That's it. No lengthy forms, no complicated processes, no pushback. Just send us a message saying you'd like a refund, and we'll process it.
You don't need to provide a reason for your request, but we'd appreciate any feedback you're willing to share. This helps us improve TeleVisor for future users.
5. Refund Processing
We process most refunds within 5-10 business days. The exact timing depends on your payment method:
- Credit Card: 5-10 business days to appear on your statement
- Bank Transfer: May take up to 14 business days depending on your bank
- PayPal: Usually processed within 3-5 business days
You will receive a confirmation email once your refund has been processed. Please keep this for your records.
6. Limitations
What This Guarantee Covers
- All subscription plans (Starter, Explorer, Pro, Enterprise)
- AI Agent usage and automation features
- Omnichannel communication tools
- Knowledge Hub and Help Center functionality
- Smart Tickets and routing system
What This Guarantee Doesn't Cover
- Add-on services purchased separately (custom integrations, dedicated training sessions)
- Third-party services integrated via our platform (their own refund policies apply)
- Accounts terminated for violation of our Acceptable Use Policy
- Refund requests submitted after the 30-day window
7. Contact Information
If you have any questions about our Money Back Guarantee, please contact us:
TeleVisor, Inc.
2261 Market Street
San Francisco, CA 94114
United States
Email: support@televisor.pro
We believe in our platform so strongly that we're willing to put our money where our mouth is. If TeleVisor doesn't meet your expectations within the first 30 days, we'll refund your investment. That's how confident we are in helping you transform your ad operations.