Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information on TeleVisor's platform.
1. Information We Collect
Account & Profile Data
We collect information you provide when creating an account, including:
- Name, email address, company name, and job title
- Profile picture and avatar
- Preferences and notification settings
Authentication
We store authentication-related data including:
- OAuth tokens from Google and Microsoft sign-ins via Auth0
- Password hashes using bcrypt encryption
- Two-factor authentication (2FA) settings
Payment & Billing
Credit card details are tokenized through Stripe. We retain:
- Billing address and contact information
- Transaction history and invoices
- Subscription plan details
Communication
We collect communications you have with us and through our platform:
- Support tickets and live chat transcripts
- Email correspondence
- Chatbot interactions and conversation history
AI Training Data
Important: Anonymized conversation logs, feedback ratings, and resolution outcomes may be used to train our AI models. You can opt-out of this in your account settings under Privacy & Data.
Usage & Analytics
We collect data about how you interact with our platform:
- Pages visited and features used
- Time spent and click patterns
- API calls and error logs
Device & Technical
We automatically collect technical information:
- IP address and geolocation (approximate)
- Browser type and version
- Operating system and screen resolution
- Device ID and type
Session Recordings
We may record screen interactions including mouse movements, clicks, scrolls, and form interactions. Sensitive data (passwords, credit cards) is automatically masked.
Integration Data
Data from connected third-party services as configured by you, including CRM platforms (Salesforce, HubSpot), Helpdesk tools (Zendesk), and marketing platforms.
2. How We Use Your Information
- Service Delivery: Provide platform functionality, process requests, deliver omnichannel communication, and enable automated workflow responses
- Product Improvement: Analyze usage patterns, train AI models (using anonymized data), conduct A/B experiments, and fix bugs
- Communication: Send transactional emails, provide ad operations, and notify you about product updates and new features
- Security: Detect unauthorized access, monitor for suspicious activity, prevent fraud, and comply with legal obligations
- Personalization: Customize your experience based on your preferences and usage patterns
4. Data Security
We implement industry-standard security measures to protect your personal information:
Encryption
- TLS 1.3 for all data in transit
- AES-256 encryption for data at rest
Access Controls
- Role-based access control (RBAC)
- Two-factor authentication required for administrators
- IP whitelisting for sensitive operations
- Automatic session timeouts
Infrastructure & Compliance
- SOC 2 Type II certified
- ISO 27001 compliant
- Regular security audits and penetration testing
- 24/7 security monitoring
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Active Accounts: Data retained for the duration of your subscription
- Deleted Accounts: 30-day grace period before permanent deletion
- Transaction Records: Retained for 7 years for tax and legal compliance
- Usage Logs: Retained for 90 days for security and debugging
- Backups: Retained for 90 days for disaster recovery
- AI Training Data: Anonymized data may be retained indefinitely; identifiable data deleted upon request
6. Your Rights and Choices
General Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (Right to be Forgotten)
- Portability: Request transfer of your data to another service
- Restriction: Request limitation of processing in certain circumstances
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
EU Residents (GDPR)
If you are located in the European Union, you have additional rights under GDPR:
- Lawful bases for processing: contract performance, legitimate interests, and consent
- Right to lodge a complaint with your local Data Protection Authority
- Data Protection Officer: Contact at dpo@televisor.pro
California Residents (CCPA)
If you are a California resident, you have specific rights under CCPA:
- No Sale: We do NOT sell your personal information
- Right to Know: Request categories and specific pieces of data collected
- Right to Delete: Request removal of personal information
- Non-Discrimination: We will not discriminate against you for exercising your rights
- Authorized Agent: You may designate an agent to make requests on your behalf
7. International Data Transfers
We operate globally and may transfer your data across borders:
Data Locations
- Primary: European Union (Frankfurt, Germany)
- Secondary: United States (Virginia)
Transfer Mechanisms
- Standard Contractual Clauses (SCCs)
- EU Adequacy Decisions
- EU-US Data Privacy Framework
Data Residency
Enterprise Option: Enterprise customers can request EU-only or US-only data storage to meet specific regulatory requirements.
9. Children's Privacy
Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will delete that information promptly.
If you believe we have inadvertently collected information from a child, please contact us at privacy@televisor.pro.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
We will notify you of significant changes through:
- Email notification to registered users
- Prominent notice on our website
- In-app notification
We encourage you to review this policy periodically. The "Last updated" date at the top indicates when the policy was last revised.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
TeleVisor, Inc.
2261 Market Street
San Francisco, CA 94114
United States
Privacy Team: privacy@televisor.pro
Data Protection Officer: dpo@televisor.pro
For data subject access requests (DSAR), please email privacy@televisor.pro with the subject line "DSAR Request".